Frequently Asked Questions


Why do companies relocate staff?


Relocation of personnel is driven by business activities & market needs, and represents a major financial investment for the sponsor company. It usually involves key staff whose expertise is needed in another area or facility. Therefore, the move may be for a specific period to transfer key knowledge to the local staff, or to build up a certain capability in the local facility. Alternatively, the company may recruit staff with specialised skills and locate them in the local operation on a long-term or permanent basis.


Who pays the cost of staff relocation?


Generally, the costs associated with moving staff from one location to another (airfares, temporary accommodation and car hire, meal allowances etc.) are borne by the sponsor company, although there are plenty of exceptions to this rule. Needless to say, there is a huge variance in company policies as to what specific costs the company will meet in relation to the relocation of staff.

The cost of professional relocation support is in addition to the basic travel and accommodation costs. Increasingly, large multi-national companies will fund the cost of providing such support to key staff as they have seen the value of smoother relocations of staff members and their families.


Why do companies engage professional relocation agents?


A smooth and effective relocation requires knowledge of and contacts in the areas of immigration, accommodation, utilities, services, education, leisure facilities as well as experience and a focused appreciation of the needs of individuals and families on the move - which is important to know about when moving into a new area, community, culture etc. When all these aspects of a move fall neatly into place, the employee will be well settled and focused on work more quickly, this is essentially the purpose of the exercise.

A company could build up this specialised support capability internally, however, it would be expensive to create and even more so to maintain given the sporadic nature of staff relocation. Therefore, it is more effective for the company to outsource the relocation support and liaise with the relocation company and their employee as appropriate.


What is the role of the company in the relocation of staff?


Inevitably, the relocation of staff requires significant co-ordination effort with the company (very often via the Human Resources Department), and inevitably involves disruption for the employee. The relocation counsellor will provide support on the ground with the sourcing and pre-selection of accommodation, arrangement of utilities, school visits etc. However, there is still a lot of work for the company representative to complete. They will need to define or interpret policy, set the expectations for the employee, determine what expenses will be borne by the company, agree budgets and authorise funds for deposits, leases etc. as the various expenses arise.


Do private individuals engage relocation agents?


Individuals relocate for a variety of personal and professional reasons and may wish to make their move easier by engaging a local relocation agent to work with them in securing suitable accommodation, utilities and other facilities to meet the needs of their personal circumstances. By taking this approach, they can have confidence that someone is working on their behalf that does not have a vested interest in the landlord, property owner or service provider. Note that it is more cost and tax effective for a sponsor company to engage the services of a relocation company on behalf of an employee than it is for an individual to do so in their personal capacity.


What are the essential elements of relocation support?


Relocation support consists of a number of services in the areas of pre-travel support, immigration, accommodation, utilities, education, personal development, orientation and settle-in. To simplify the picture for customers, these are typically rolled up as a series of packages or products appropriate to various situations such as individuals on a short-term assignment or families on a long-term or permanent move etc. All packages can be tailored in scale and cost to suit specific needs and relocation policies.


What is a relocation management company?


Relocation Management Companies (RMCs) have emerged to meet the global needs of large multi-national organisations in terms of the relocation of their employees. They manage moves from end to end for their clients by a combination of direct support with relocation consulting and policy development for their clients and by engaging local service providers to deliver the appropriate services on the ground at both the home location and host location to ensure a smooth and effective transition.


What is a Destination Service Provider?


Destination Service Provider (DSP) is a term used within the relocation business to describe the service provider (company) that provides relocation support to an assignee at the destination location. The person working for the Relocation Company or DSP will typically be a Relocation Counsellor, Relocation Consultant or Relocation Agent.


What is Corporate Care Relocation?


Corporate Care Relocation (CCR) Limited is a small independent Irish relocation company with a comprehensive range of services to support its corporate customers and relocating clients/assignees. While we work directly with a large number of multi-national and indigenous companies, we also act as destination service provider (DSP) for many of the global relocation management companies (RMCs) in the provision of support for employees moving into or out of Ireland.


Is it cost effective to engage the services of a relocation consultant?


In a word - yes! The motivation for companies to engage the services of a relocation consultant are typically to provide a greater level of focused support to their employees (and families) on the move, while at the same time not put demands on their own Human Resources staff that they are not equipped to cope with such activity. Companies will typically discover that in addition to providing the relocation support as agreed, the use of the relocation consultant will bring financial savings, directly in terms of reduced number of hotel nights and reduced rental amounts, and indirectly in terms of a faster focus by employees on their work assignments.


What is the difference between a relocation consultant and a rental or estate agent?


The relocation consultant has an extensive background in working with non-nationals and newcomers to the locality, and is focused on meeting the overall needs of his/her client - housing, utilities, schools, settling in to community, lifestyle needs etc.  They ar not solely focused on one aspect such as the choice of living accommodation. While all professionals working in the area of real estate are in a position to provide valuable information to newcomers to Ireland, it is important to remember that the relocation consultant is the only one engaged by the client (or their employer) to understand and represent their interests first and foremost, unlike rental agent or estate agent whose primary responsibility is to the landlord or owner who has engaged them to rent or sell their property.


What are the differences between a moving company, travel company and relocation company?


A moving company is primarily engaged in the movement of household goods (or commercial goods) for its customers. A travel company looks after the travel arrangements and logistics of moving people (flights, transfers, hotels etc.). A professional relocation company such as Corporate Care Relocation takes care of the personal needs of people moving for business. Therefore, the focus is on the people relocating and the aim is to help them establish their lives in their new surroundings.


Can my local HR team provide a good relocation service?


In some companies the task of providing relocation support remains in-house and is given to members of the Human Resources team. This approach may well give satisfactory results at times depending on the particular team members involved and the number and profile of assignees but there are risks involved. As HR professionals they have access to the relevant relocation policies and related documents and are naturally focused on the needs and wellbeing of the assignee. However, as relocation support is not the core function of an HR organisation, they may not have the necessary skills and experience to determine the real needs of the assignee and manage expectations accordingly. They may not have the necessary understanding of immigration regulations, knowledge of the local property market or familiarity key elements of education and settling-in that could make all the difference to an assignee and family.


Who else provides relocation support?


In a word – everyone! Irish people are naturally talkative and welcoming. In an effort to be helpful, people will readily share their opinions and insights into living in Ireland - the latest trends in the property market, the outlook for the economy, the best schools, the best shops, the best pubs etc. Work colleagues at the coffee break, people that you meet in shops, hotels or pubs will all help out. Many of these views will be based on personal experiences (good and bad) and will be widely divergent. It is important not to be overly influenced by everything you hear as it may make decision-making all the more difficult. Even information received from more formal sources such as from recruitment agents, government departments or letting agents where relocation is not their primary purpose should be acknowledged with a degree of caution.